Dumb Friends League
Title: Behavior Manager
This position reports to: Director of Quebec Shelter Operations
This position directly supervises: Behavior Supervisor
Behavior Technicians
Volunteers
FLSA Status: Exempt
Purpose of Position: Responsible for the direction, development, delivery, and evaluation of the League’s animal behavior programs and protocols. Manage the League’s growing behavior department and programs. Create and innovate best practices, collaborate on strategic goals, and together with the team develop the future state of the behavior department at the League.
Responsibilities
People Care
People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.
Competencies
Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions.
Organizational competencies apply to all jobs at the League; position competencies are specific to this position.
Organizational Competencies
Position Competencies
Position Qualifications: Education, Experience, Certification, and Knowledge/Skills/Abilities
Required
Desired
Work Conditions and Physical Requirements
Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level. Potentially subject to animal bites and scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.