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Animal Behavior Society
Animal Behavior Society

Working towards a better understanding of animal behavior

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Dumb Friends League- Behavior Manager
Posted Aug 17

Dumb Friends League

Title: Behavior Manager  


This position reports to:  Director of Quebec Shelter Operations      

This position directly supervises:  Behavior Supervisor

Behavior Technicians


FLSA Status: Exempt 


Purpose of Position:  Responsible for the direction, development, delivery, and evaluation of the League’s animal behavior programs and protocols. Manage the League’s growing behavior department and programs. Create and innovate best practices, collaborate on strategic goals, and together with the team develop the future state of the behavior department at the League. 




  • Create and manage the delivery of animal behavior programs. 
  • Innovate and collaborate behavior programs and best practices.
  • Monitor and evaluate program effectiveness, including statistical analysis, report creation and presentation, and implement improvements.
  • Consult with League staff and managers to develop procedures and protocols for the treatment, care, and evaluation of animals.
  • Collaborate with and serve as a resource for other animal welfare agencies. 
  • Develop departmental objectives and plans and assist in the development of League initiatives and programs. 
  • Develop SOPs and ensure they are updated, followed, and communicated with staff and volunteers.
  • Develop and monitor budget.
  • Recruit, hire, develop, coach, and counsel staff members and volunteers.
  • Participate in inter-departmental meetings and discussions to support and develop League initiatives.
  • Perform shelter opening and closing duties as needed. 
  • Perform euthanasia and related tasks.


People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.



Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions.


Organizational competencies apply to all jobs at the League; position competencies are specific to this position. 


Organizational Competencies

  • Accountability
  • Flexibility 
  • Leadership 
  • Teamwork
  • Attention to Detail
  • Initiative 
  • Managing Resources
  • Technical Expertise
  • Decision Making
  • Integrity
  • Results Oriented
  • Time Management



Position Competencies


  • People Development and Coaching
  • Community Partnerships
  • Innovation
  • Conflict Management 
  • Financial Acumen
  • Fiscal Responsibility
  • Leadership
  • Strategic Thinking
  • Analytical Thinking
  • Project Management



Position Qualifications: Education, Experience, Certification, and Knowledge/Skills/Abilities



  • Bachelor’s degree or equivalent experience
  • Five years’ professional experience working with animals
  • Excellent interpersonal and written communication skills
  • Ability to utilize effective problem solving/decision making skills
  • 1-3 years of managing a team, including supervisory personnel
  • Experience leading and managing volunteers  
  • Strong organizational skills with high attention to detail
  • Proficiency in Microsoft Office programs (Word, Excel, PowerPoint)



  • Experience working in an animal welfare organization
  • Animal Behavior Association certification (CTC, CPDT-KA, KPA-CTP, ACAAB, etc.)
  • General knowledge of animal sheltering software, Chameleon preferred
  • General knowledge of common companion animal medical conditions
  • Experience developing and monitoring budgets  


Work Conditions and Physical Requirements

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level.  Potentially subject to animal bites and scratches.  Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.